We want you to be happy and satisfied with all of our products. We stand behind the quality of the balls and the mark we put on them. But because of the nature of a "customized" ball, once we put your name on it, there's not much we can do with a returned ball. The mark is absolutely permanent. As such, we cannot take returns on marked balls.
BEFORE YOU ORDER- read through the site and call or email us with any questions you have... before you order!
Of course, if we made any kind of mistake, we will absolutely correct it and make things right for you. Contact us at firstname.lastname@example.org or at the number below and we'll figure out a way to satisfy you.
If you have any questions or problems, don't hesitate to call 1-800-859-7499.